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Articles (84)

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1-10 of 84 results for customer satisfaction and retention

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Select article: The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

Select article: Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

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Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Select article: Retention and Customer Satisfaction

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Research article

First published 2001-05

Retention and Customer Satisfaction

Thomas F. Casey, Karen Warlin

Compensation & Benefits Review

Select article: The Effects of Customer Satisfaction,Relationship Commitment Dimensions,and Triggers on Customer Retention

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Research article

First published 2005-10

The Effects of Customer Satisfaction,Relationship Commitment Dimensions,and Triggers on Customer Retention

Anders Gustafsson, Michael D. Johnson, Inger Roos

Journal of Marketing

Select article: How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

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Research article

First published 2013-11

How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context

Regina-Viola Frey, Tomás Bayón, Dirk Totzek

Journal of Service Research

Select article: Exploring The Moderating Effects Of Relationship Inertia And Switching Cost On Automated Service Quality-Customer Satisfaction-Retention Link In A Crm Ecosystem: Empirical Evidence From Indian Banking Industry

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Research article

First published 2012-1

Exploring The Moderating Effects Of Relationship Inertia And Switching Cost On Automated Service Quality-Customer Satisfaction-Retention Link In A Crm Ecosystem: Empirical Evidence From Indian Banking Industry

Dr. Arup Kumar Baksi, Prof. (Dr.) Bivraj Bhusan Parida

Paradigm: A Management Research Journal

Select article: Role of CSR in achieving customers’ satisfaction and retention during COVID-19 and post-pandemic period: Empirical evidence from emerging nations

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Research article

First published 2022-11-18

Role of CSR in achieving customers’ satisfaction and retention during COVID-19 and post-pandemic period: Empirical evidence from emerging nations

Abdul Waheed, Faisal Shehzad, Farrah Arif [...]

Human Systems Management

Select article: Drivers of Customer Retention: An Introspection Into Indian Retail Customers

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Research article

First published 2024-11

Drivers of Customer Retention: An Introspection Into Indian Retail Customers

Jogi Mathew

Vision: The Journal of Business Perspective

Select article: Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis

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Research article

First published 2021-6

Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis

Andy Chin Woon Fook, Omkar Dastane

Jindal Management Journal

Select article: Customer Relationship Management in Personal Computer Manufacturing Industry in Malaysia: An Empirical Study of Five Major Global Players

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Research article

First published 2010-10

Customer Relationship Management in Personal Computer Manufacturing Industry in Malaysia: An Empirical Study of Five Major Global Players

M. Saeed, Sanket Vij, T. S. Men

Asia-Pacific Journal of Management Research and Innovation

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