Sage Journals: Discover world-class research

Retricted access

Research article

First published 2025-1

Linking Supply Chain Management Practices of Micro,Small,and Medium-Sized Enterprises to Customer Relationship Management Objectives: A Proposed Framework

Nourhan Ah. Saad, Sonja Mlaker Kac, Sara Elgazzar

Business Perspectives and Research

Retricted access

Research article

First published 2017-9

RFID of next generation network for enhancing customer relationship management in healthcare industries

Ahmed Alzahrani, Muhammad Shuaib Qureshi, Vijey Thayananthan

Technology and Health Care

Open access

Research article

First published 2021-4

Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry

Suha Fouad Salem

Sage Open

Retricted access

Research article

First published 2002-02

Learnings from Customer Relationship Management (CRM) Implementation in a Bank

M.P. Gupta, Sonal Shukla

Global Business Review

Retricted access

Research article

First published 1999-10

Strategies for Improving Customer Service in Leisure Organizations

Jon C. McChesney

Recreational Sports Journal

Retricted access

Research article

First published 2005-11

Commodifying Respectability

David Wright

Journal of Consumer Culture

Retricted access

Research article

First published 2021-02-02

Applying data mining on customer relationship management system to discover forgotten effects

Angélica Urrutia, Fabiola Rojo, Dra. Carolina Nicolas [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Retricted access

Research article

First published 2003-7

Promoting Relationship Learning

Fred Selnes, James Sallis

Journal of Marketing

Retricted access

Research article

First published 2007-1

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy [...]

Journal of Marketing

Retricted access

Research article

First published 2003-4

Factors Influencing the Likelihood of Customer Defection: The Role of Consumer Knowledge

Anthony J. Capraro, Susan Broniarczyk, Rajendra K. Srivastava

Journal of the Academy of Marketing Science

Search results