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Research article

First published 2005-10

The Role of Relational Information Processes and Technology Use in Customer Relationship Management

Satish Jayachandran, Subhash Sharma, Peter Kaufman [...]

Journal of Marketing

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Research article

First published 2002-08

Relating Brandand Customer Perspectives on Marketing Management

Tim Ambler, C. B. Bhattacharya, Julie Edell [...]

Journal of Service Research

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Research article

First published 1994-10

Customer Service at the Checkout: Relating Productivity,Ergonomics,and Front-End Management Issues

Mark S. Hoffman

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2019-5

Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

Sylvia C. Ng, Jillian C. Sweeney, Carolin Plewa

Journal of Service Research

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Research article

First published 2010-04

A Novel Bioengineering Clinical Device Testing Cellular Homeostatic Potentials to Customize and Monitor Nutritional-Related Age-Management Interventional Strategies

Giancarlo Mariani, Franco Dellaglio, Francesco Marotta

Rejuvenation Research

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Research article

First published 2013-8

IT-Related Service

Ming-Hui Huang, Roland T. Rust

Journal of Service Research

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Research article

First published 2008-1

Interaction Orientation and Firm Performance

Girish Ramani, V. Kumar

Journal of Marketing

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Research article

First published 2006-09

Customer Requirement Management in Product Development: A Review of Research Issues

Jianxin (Roger) Jiao, Chun-Hsien Chen

Concurrent Engineering

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Research article

First published 2012-8

Scripting Employees

Liana Victorino, Alexander R. Bolinger

Cornell Hospitality Quarterly

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Research article

First published 2007-7

Rethinking Customer Solutions: From Product Bundles to Relational Processes

Kapil R. Tuli, Ajay K. Kohli, Sundar G. Bharadwaj

Journal of Marketing

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