Sage Journals: Discover world-class research

Retricted access

Research article

First published 2022-2

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

Taeshik Gong, Pengchang Sun, Min Jung Kang

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2010-3

Customer Reactions to Service Separation

Hean Tat Keh, Jun Pang

Journal of Marketing

Retricted access

Research article

First published 2002-02

Customer Reactions to Service Provider Overgenerosity

Hooman Estelami, Peter De Maeyer

Journal of Service Research

Retricted access

Research article

First published 2018-6

Analysing Customers Reactions on Social Media Promotional Campaigns

Anant Saxena, K. R. Chaturvedi, Sapna Rakesh

Paradigm: A Management Research Journal

Retricted access

Research article

First published 2010-5

Modeling Customer Reactions to Sales Attempts: If Cross-Selling Backfires

Evrim D. Güneş, O. Zeynep Akşin, E. Lerzan Örmeci [...]

Journal of Service Research

Retricted access

Research article

First published 2019-8

Beyond Tit-for-Tat: Theorizing Divergent Employee Reactions to Customer Mistreatment

Rajiv K. Amarnani, Prashant Bordia, Simon Lloyd D. Restubog

Group & Organization Management

Free access

Research article

First published 2024-2

Reactions and underlying mechanisms of customer mistreatment: An integrative review

Neha Bellamkonda, Rahul Chandra Sheel

Organizational Psychology Review

Retricted access

Research article

First published 2020-5

Thinking beyond Privacy Calculus: Investigating Reactions to Customer Surveillance

Kirk Plangger, Matteo Montecchi

Journal of Interactive Marketing

Retricted access

Research article

First published 2022-6

Understanding Customers’ Reactions to Allegations of Corporate Environmental Irresponsibility

Arunima Krishna, Soojin Kim

Journalism & Mass Communication Quarterly

Retricted access

Research article

First published 2005-01

Customers’ Reactions to Price Increases: Do Customer Satisfaction and Perceived Motive Fairness Matter?

Christian Homburg, Wayne D. Hoyer, Nicole Koschate

Journal of the Academy of Marketing Science

Search results