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Articles (249)

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1-10 of 249 results for customer ratings and reviews

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Select article: Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Free access

Research article

First published 2024-1

Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings

Matthew J. Baker, Brett Hashimoto

International Journal of Business Communication

Select article: Behind the ratings: Text mining of restaurant customers’ online reviews

Retricted access

Research article

First published 2018-11

Behind the ratings: Text mining of restaurant customers’ online reviews

Susan (Sixue) Jia

International Journal of Market Research

Select article: Reviews without a Purchase: Low Ratings,Loyal Customers,and Deception

Retricted access

Research article

First published 2014-6

Reviews without a Purchase: Low Ratings,Loyal Customers,and Deception

Eric T. Anderson, Duncan I. Simester

Journal of Marketing Research

Select article: Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Open access

Research article

First published 2025-7

Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Jun Li, Byunghyun Lee, Jaekyeong Kim

Sage Open

Select article: More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

Retricted access

Research article

First published 2013-1

More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

Stephan Ludwig, Ko de Ruyter, Mike Friedman [...]

Journal of Marketing

Select article: An optimization-driven framework for sentiment classification in customer reviews addressing linguistic and rating bias via MOORA and transformer-based embeddings

Retricted access

Research article

First published 2026

An optimization-driven framework for sentiment classification in customer reviews addressing linguistic and rating bias via MOORA and transformer-based embeddings

Neha Punetha, Goonjan Jain

Intelligent Data Analysis: An International Journal

Select article: Similar Rate of Infection Eradication for Functional Articulating,Prefabricated and Custom-Made Spacers in 2-Stage Revision of the Infected Total Hip: A Literature Review

Retricted access

Review article

First published 2016-7

Similar Rate of Infection Eradication for Functional Articulating,Prefabricated and Custom-Made Spacers in 2-Stage Revision of the Infected Total Hip: A Literature Review

Ewout S. Veltman, Dirk Jan F Moojen, Mathias Glehr [...]

HIP International

Select article: The Power of a Star Rating: Differential Effects of Customer Rating Formats on Magnitude Perceptions and Consumer Reactions

Retricted access

Research article

First published 2024-12

The Power of a Star Rating: Differential Effects of Customer Rating Formats on Magnitude Perceptions and Consumer Reactions

Annika Abell, Carter Morgan, Marisabel Romero

Journal of Marketing Research

Select article: The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews

Retricted access

Research article

First published 2018-8

The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews

Jong Min Kim, Mina Jun, Chung K. Kim

Journal of Interactive Marketing

Select article: Amazon customer service: Big data analytics

Retricted access

Research article

First published 2022-11

Amazon customer service: Big data analytics

Suyash Sharma, Mansha Kalra, Ashu Sharma

Model Assisted Statistics and Applications

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