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Research article

First published 2015-2

How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service

Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray [...]

Journal of Service Research

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Research article

First published 2020-11

AI Customer Service: Task Complexity,Problem-Solving Ability,and Usage Intention

Yingzi Xu, Chih-Hui Shieh, Patrick van Esch [...]

Australasian Marketing Journal

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Research article

First published 2012-9

The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions

Sandra Kiffin-Petersen, Steven A Murphy, Geoffrey Soutar

Human Relations

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Research article

First published 2015-7

Types of Apparel Mass Customization and Levels of Modularity and Variety

Jung-ha Yang, Doris H. Kincade, Jessie H. Chen-Yu

Clothing and Textiles Research Journal

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Research article

First published 2021-12

Study on realizing the personalized customization of bra cup by solving the inverse problem of bra cup design

Ziyi Guo, Yijie Zhang, Jiazhen Chen [...]

Textile Research Journal

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Research article

First published 2014-5

Examining the Drivers and Performance Implications of Boundary Spanner Creativity

Raj Agnihotri, Adam A. Rapp, James ‘Mick’ Andzulis [...]

Journal of Service Research

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Research article

First published 2014-8

The Mixed Effects of Participant Diversity and Expressive Freedom in Online Peer-to-Peer Problem Solving Communities

Stefânia Ordovás de Almeida, Utpal M. Dholakia, José Mauro C. Hernandez [...]

Journal of Interactive Marketing

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Research article

First published 2007-1

Ball Bouncing Exercise

J. K. Nandi

Vision: The Journal of Business Perspective

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Research article

First published 2013-12

e 3 service: An ontology for needs-driven real-world service bundling in a multi-supplier setting

Sybren De Kinderen, Pieter De Leenheer, Jaap Gordijn [...]

Applied Ontology

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First published

A Fuzzy Inventive Problem-Solving Approach for Product Design Computer-Aided System Using Multi-Agent and Fuzzy TRIZ

Rui-Yang Chen

Journal of Integrated Design and Process Science

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