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Retricted access

Research article

First published 2022-06-01

Study on the extension evaluation of smart logistics distribution of fresh agricultural products based on the perspective of customers

Huipeng Li, Lin Lu, Liguo Yang

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2008-10

Customer (In)Justice and Emotional Labor: The Role of Perspective Taking,Anger,and Emotional Regulation†

Deborah E. Rupp, A. Silke McCance, Sharmin Spencer [...]

Journal of Management

Open access

Research article

First published 2025

Impact of employees’ self-related constructs on job satisfaction and perspective-taking intention: Customer incivility as a moderator

Hasnain Bashir, Johra Kayeser Fatima, Raechel Johns

Journal of General Management

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Research article

First published 2002-08

Relating Brandand Customer Perspectives on Marketing Management

Tim Ambler, C. B. Bhattacharya, Julie Edell [...]

Journal of Service Research

Open access

Research article

First published 2023-07

Factors affecting customer-supplier electronic relationship (ER): A customers’ perspective

Muhammad Turki Alshurideh, Barween Al Kurdi, Haitham M Alzoubi [...]

International Journal of Engineering Business Management

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Research article

First published 2026-4

The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

Khleef Ahmed Alkhawaldeh

Industry and Higher Education

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Research article

First published 2022-2

Walk A Mile in Their Shoes: Perspective-Taking as an Intervention for Difficult Customer Interactions

Lindsey Lee

Journal of Hospitality & Tourism Research

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Other

First published 2003-03

Relationship Marketing and Customer Satisfaction: An Information Economics Perspective

Mario Rese

Marketing Theory

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Research article

First published 2014-01

Terminally Ill Patients as Customers: The Patient's Perspective

Katharina Seibel, Sara Celestina Valeo, Carola Xander [...]

Journal of Palliative Medicine

Open access

Research article

First published 2025-1

How Do Firms Manage Their Long-term Customer Relationship? The Role of Customer Experience and Constructive Mechanism on Customer Commitment from Utilitarian and Hedonic Perspectives

Yajing Duan, Lingzhi Brian Fang

Sage Open

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