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Open access

Research article

First published 2025-7

Business Performance as a Relationship Between Models of Customer Satisfaction and Financial Performance

Petr Suchanek, Maria Kralova

Sage Open

Retricted access

Research article

First published 2017-8

Customer-Directed Extra-Role Performance and Emotional Understanding: Effects on Customer Conflict,Felt Stress,Job Performance and Turnover Intentions

Jay P. Mulki, John W. Wilkinson

Australasian Marketing Journal

Retricted access

Research article

First published 2011-9

Customer Relationship Management and Firm Performance

Tim Coltman, Timothy M Devinney, David F Midgley

Journal of Information Technology

Retricted access

Research article

First published 2005-12

Customization: Impact on Product and Process Performance

Vishwanath G. Hegde, Sunder Kekre, Surendra Rajiv [...]

Production and Operations Management

Retricted access

Research article

First published 2007-02

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn A. Massiah

Journal of Service Research

Retricted access

Other

First published 2017-8

Customer Participation and Project Performance: A Moderated-Mediation Examination

Ming-Chuan Yu

Project Management Journal

Retricted access

Research article

First published 2019-1

Does a Customer on the Board of Directors Affect Business-to-Business Firm Performance?

Raghu Bommaraju, Michael Ahearne, Ryan Krause [...]

Journal of Marketing

Retricted access

Research article

First published 2014-2

Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo

Journal of Service Research

Retricted access

Research article

First published 2019-2

Delighting the Customer: Creativity-Oriented High-Performance Work Systems,Frontline Employee Creative Performance,and Customer Satisfaction

Ieva Martinaityte, Claudia Sacramento, Samuel Aryee

Journal of Management

Open access

Research article

First published 2021-11

Wage Inequality: Its Impact on Customer Satisfaction and Firm Performance

Boas Bamberger, Christian Homburg, Dominik M. Wielgos

Journal of Marketing

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