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1-10 of 125 results for customer past experience

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Select article: Determinants of Customers’ Brand Choice and Continuance Intentions with Mobile Data Service Provider: The Role of Past Experience

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Research article

First published 2018-12

Determinants of Customers’ Brand Choice and Continuance Intentions with Mobile Data Service Provider: The Role of Past Experience

Obinna C. Ojiaku, Aihie Osarenkhoe

Global Business Review

Select article: The dynamic process of customer psychological contracts in a service context

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Research article

First published 2020-11

The dynamic process of customer psychological contracts in a service context

Xin Zhao, Na Fu, Susan Taylor [...]

International Journal of Market Research

Select article: Understanding customer behavior towards private chef services based on theory of planned behavior,past experience and risk perception framework

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Research article

First published 2025

Understanding customer behavior towards private chef services based on theory of planned behavior,past experience and risk perception framework

Amit Tariyal, Abhay Chamoli

Tourism and Hospitality Research

Select article: The Temporal Construal of Customer Satisfaction

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Research article

First published 2015-11

The Temporal Construal of Customer Satisfaction

Gabriele Pizzi, Gian Luca Marzocchi, Chiara Orsingher [...]

Journal of Service Research

Select article: A Cinderella Story: How Past Identity Salience Boosts Demand for Repurposed Products

Open access

Research article

First published 2019-11

A Cinderella Story: How Past Identity Salience Boosts Demand for Repurposed Products

Bernadette Kamleitner, Carina Thürridl, Brett A.S. Martin

Journal of Marketing

Select article: It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

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Research article

First published 2022-8

It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Yumeng Yue, Karyn L. Wang, Markus Groth

Journal of Service Research

Select article: Bundling and Scheduling Service Packages with Customer Behavior: Model and Heuristic

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Research article

First published 2016-01

Bundling and Scheduling Service Packages with Customer Behavior: Model and Heuristic

Michael J. Dixon, Gary M. Thompson

Production and Operations Management

Select article: Upselling through upgrading: The role of employee engagement

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Research article

First published 2024-11

Upselling through upgrading: The role of employee engagement

Hyunsoo Yoo, Jihoon Cho, Youngju Kim [...]

International Journal of Market Research

Select article: The challenges of pseudo-nationalism and the lessons from intellectual history

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Research article

First published 2024-5

The challenges of pseudo-nationalism and the lessons from intellectual history

Mark Lilla

Philosophy & Social Criticism

Select article: The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience

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Research article

First published 2007-2

The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience

Chezy Ofir, Itamar Simonson

Journal of Marketing Research

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