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Articles (254)

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1-10 of 254 results for customer participation quality

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Select article: Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

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Research article

First published 2020-8

Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

Bulent Menguc, Seigyoung Auh, Fatima Wang

Journal of Service Research

Select article: Construction and Validation of the Customer Participation Scale

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Research article

First published 2017-2

Construction and Validation of the Customer Participation Scale

Sandy C. Chen, Carola Raab

Journal of Hospitality & Tourism Research

Select article: Effect of Customer Participation on Service Outcomes

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Research article

First published 2015-5

Effect of Customer Participation on Service Outcomes

Beibei Dong, K. Sivakumar, Kenneth R. Evans [...]

Journal of Service Research

Select article: Participants’ Service Quality Perceptions of Fantasy Sports Websites: The Relationship between Service Quality,Customer Satisfaction,Attitude,and Actual Usage

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Research article

First published 2010-6

Participants’ Service Quality Perceptions of Fantasy Sports Websites: The Relationship between Service Quality,Customer Satisfaction,Attitude,and Actual Usage

Young Ik Suh, Paul M. Pedersen

Sport Marketing Quarterly

Select article: Optimizing Customer Involvement: How Close Should You Be to Your Customers?

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Research article

First published 2022-11

Optimizing Customer Involvement: How Close Should You Be to Your Customers?

Scott E. Sampson, Richard B. Chase

California Management Review

Select article: Stakeholder Service Perspectives: a Triadic Analysis of Service Quality in South Mississippi Fine Dining Restaurants

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Research article

First published 2009-05

Stakeholder Service Perspectives: a Triadic Analysis of Service Quality in South Mississippi Fine Dining Restaurants

Joshua J. Oubre, Denise M. Brown

Journal of Hospitality & Tourism Research

Select article: Artificial Intelligence Service and Customer Loyalty: A Moderated Mediation Role of Satisfaction and Contextual Factors in Human-AI Interaction

Open access

Research article

First published 2026-1

Artificial Intelligence Service and Customer Loyalty: A Moderated Mediation Role of Satisfaction and Contextual Factors in Human-AI Interaction

Hui Gao, Hongshen Liu, Hui Zhang [...]

Sage Open

Select article: Tournaments to Crowdsource Innovation: The Role of Moderator Feedback and Participation Intensity

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Research article

First published 2019-3

Tournaments to Crowdsource Innovation: The Role of Moderator Feedback and Participation Intensity

Nuno Camacho, Hyoryung Nam, P.K. Kannan [...]

Journal of Marketing

Select article: Affective Evaluation of Vehicle Interior Craftsmanship: Systematic Checklists for Touch/Feel Quality of Surface-Covering Material

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Review article

First published 2004-9

Affective Evaluation of Vehicle Interior Craftsmanship: Systematic Checklists for Touch/Feel Quality of Surface-Covering Material

Myung Hwan Yun, Heecheon You, Wooyeun Geum [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: Service Quality and Re-visit Intention

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Research article

First published 2014-12

Service Quality and Re-visit Intention

Gordhan K. Saini, Jasmeet K. Matta

Journal of Health Management

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