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Research article

First published 2023-11

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

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Research article

First published 2013

Observed Customer Seating and Standing Behavior and Seat Preferences on Board Subway Cars in New York City

Aaron Berkovich, Alex Lu, Brian Levine [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2005-10

Customer Strategy: Observations from the Trenches

Martha Rogers

Journal of Marketing

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Research article

First published 2025-2

Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery

Todd J. Bacile, A. Banu Elmadag, Mehmet Okan [...]

Journal of Interactive Marketing

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Research article

First published 2017-5

The Social Dimension of Service Interactions

Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli [...]

Journal of Service Research

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Review article

First published 2012-1

Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences

Jakob Trischler, Anita Zehrer

Journal of Vacation Marketing

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Research article

First published 2025

The Terumo Aortic Global Endovascular Registry: A Multiarm,Multicenter,Open Label,Prospective Observational Registry to Obtain Safety and Performance Data on off-the-Shelf and Custom-Made Stent-Grafts

Michel M.P.J. Reijnen, Bartosz Rylski, Antoine Millon [...]

Journal of Endovascular Therapy

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Research article

First published 2021-03-02

Data-driven approach to identify obsolete functions of products for design improvements

Zhihua Zhao, Yupeng Li, Xuening Chu

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Review article

First published 2014-11

Customized Nutritional Enhancement for Pregnant Women Appears to Lower Incidence of Certain Common Maternal and Neonatal Complications: An Observational Study

Leslie P. Stone, P. Michael Stone, Emily A. Rydbom [...]

Global Advances in Integrative Medicine and Health

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Research article

First published 2023-2

Let's Laugh About It! Using Humor to Address Complainers’ Online Incivility

Mathieu Béal, Yany Grégoire, François A. Carrillat

Journal of Interactive Marketing

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