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Research article

First published 2014-10

Customer Needs and Customer Satisfaction Analysis in a Textile Dyeing Process

K. L. Jeyaraj, C. Muralidharan, T. Senthilvelan [...]

Clothing and Textiles Research Journal

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Research article

First published 2011-4

Customer Perception of Banking Services — A Comparative Study of Rural and Urban Branches

Fulbag Singh, Davinder Kaur

Asia-Pacific Journal of Management Research and Innovation

Open access

Research article

First published 2021-10

Bridging the Gap Between Product Design and Customer Engagement: Role of Self-Determined Needs Satisfaction

Hammad Bin Azam Hashmi, Chengli Shu, Syed Waqar Haider [...]

Sage Open

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Research article

First published 2009

A Maximum Difference Scaling Application for Customer Satisfaction Researchers

Michael S. Garver

International Journal of Market Research

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

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Research article

First published 2000-2

Implementing Quality Improvement Programs Designed to Enhance Customer Satisfaction: Quasi-Experiments in the United States and Spain

Duncan I. Simester, John R. Hauser, Birger Wernerfelt [...]

Journal of Marketing Research

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Other

First published 1998-11

Gaming Customer Satisfaction: An Exploratory Study

Karl J. Mayer, Lesley Johnson, Clark Hu [...]

Journal of Travel Research

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Research article

First published 2010-10

Customer Relationship Management in Personal Computer Manufacturing Industry in Malaysia: An Empirical Study of Five Major Global Players

M. Saeed, Sanket Vij, T. S. Men

Asia-Pacific Journal of Management Research and Innovation

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Review article

First published 2012-1

Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis)

Meltem Caber, Tahir Albayrak, Kurt Matzler

Journal of Vacation Marketing

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Research article

First published 2008-08

Public Transportation and Customer Satisfaction

Reeti Agarwal

Global Business Review

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