Sage Journals: Discover world-class research

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Research article

First published 2022-3

Linking Incidents to Customers (LINC): An Algorithm for Linking Incidents to Rail Customer Delays Inspired by Traffic Flow Theory

Michael Eichler

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2026-3

Hooked on Livestreaming: What Drives Customer Repurchase Intention in E-Commerce?

Linh-Gia Ngoc Phan, Dang Quan Tri, Son-Hoang Dang [...]

Journal of Creative Communications

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Research article

First published 2026

Immersion in cheers: Experiencescape,customer inspiration,and drink statues in craft beer tourism using PLS-SEM,IPMA,and ANN

Junxin Hu, Boyu Lin, Xiaoxiao Fu

Journal of Vacation Marketing

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Research article

First published 2005-02

An Analytical Approach for Allocating Service Recovery Efforts to Reduce Internal Failures

Jacob V. Simons, Mark E. Kraus

Journal of Service Research

Open access

Research article

First published 2020-9

Tolerating and Managing Failure: An Organizational Perspective on Customer Reacquisition Management

Arnd Vomberg, Christian Homburg, Olivia Gwinner

Journal of Marketing

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Research article

First published 2025-9

On the Receiving End of Customer Creativity: Insights From Approach-Avoidance and Interpersonal Complementarity Perspectives

Randy Lee, Anthony Klotz, Shawn McClean [...]

Journal of Management

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Research article

First published 2006-01

The Sociolinguistic Basis of Managing Rapport When Overcoming Buying Objections

Kim Sydow Campbell, Lenita Davis

International Journal of Business Communication

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Research article

First published 2024-12

Introduction to the Special Issue: ‘Critical Theory Today: One hundred years of the Frankfurt School’

Tom Boland, Diana Stypinska

Irish Journal of Sociology

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Research article

First published 2020-5

Controlling intimacy: Sexual scripts among men and women in prostitution

Margaretha Järvinen, Theresa Dyrvig Henriksen

Current Sociology

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Research article

First published 2020-07-17

Aesthetic product design combining with rough set theory and fuzzy quality function deployment

Xinhui Kang

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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