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Research article

First published 2021-3

Importance of Customer Complaint Handling Satisfaction for MSMEs in B2B Context

G. V. Narayan, Y. Srinivasulu, P. Suhail

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 2025-12

Impact of Customer Complaint Handling Satisfaction on Customer Loyalty: Evidence from B2B Plastic Industry

P. Suhail, G. V. Narayan, Y. Srinivasulu

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 2007-12

Citizen or customer? Complaints handling in the public sector

Brian Brewer

International Review of Administrative Sciences

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Research article

First published 2007-6

Customers' Attributional Judgments towards Complaint Handling in Airline Service: A Confirmatory Study Based on Attribution Theory

Wen-Bin Chiou

Psychological Reports

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Research article

First published 2016-12

An approach for handling individual customer preferences and emotional needs – Yielding 3D product assembly generation

Cevdet Göloğlu, Erman Zurnacı

Proceedings of the Institution of Mechanical Engineers,Part C: Journal of Mechanical Engineering Science

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Research article

First published 2009-4

Customers' Expectations of Complaint Handling by Airline Service: Privilege Status and Reasonability of Demands from a Social Learning Perspective

Wen-Bin Chiou, Ming-Hsu Chang, Chao-Chin Yang

Psychological Reports

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Research article

First published 2003-1

Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

James G. Maxham, Richard G. Netemeyer

Journal of Marketing

Open access

Research article

First published 2021-4

Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry

Suha Fouad Salem

Sage Open

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Research article

First published 2016-12

Exploring the Role of Complaint Handling among Complaining Consumers

Vaishali Singh, Amit Jain, Sapna Choraria

Vision: The Journal of Business Perspective

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Research article

First published 2020-5

Counteracting Value Destruction

Moshe Davidow

Journal of Creating Value

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