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Retricted access

Research article

First published 2019-5

Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

Yelena Tsarenko, Yuliya Strizhakova, Cele C. Otnes

Journal of Service Research

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Research article

First published 2014-11

Customer Responses to Channel Migration Strategies toward the E-channel ☆

Debra Trampe, Umut Konuş, Peter C. Verhoef

Journal of Interactive Marketing

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Research article

First published 2018-3

The Effect of a Data Breach Announcement on Customer Behavior: Evidence from a Multichannel Retailer

Ramkumar Janakiraman, Joon Ho Lim, Rishika Rishika

Journal of Marketing

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Research article

First published 2012-8

On the Role of Empathy in Customer-Employee Interactions

Jan Wieseke, Anja Geigenmüller, Florian Kraus

Journal of Service Research

Retricted access

Research article

First published 2024-11

Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach

Aman Kumar, Amit Shankar

Australasian Marketing Journal

Open access

Research article

First published 2024-11

Love Power: From Identification to Advocacy in Fashion Sportswear in the Social Media Context

Sandra Maria Correia Loureiro, Áurea Rodrigues, Catarina Martins

Journal of Creative Communications

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Research article

First published 2014-6

Service Recovery Paradox: The Success Parameters

Anupam Krishna, G.S. Dangayach, Sonal Sharma

Global Business Review

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Research article

First published 2024-7

Competitive Dynamic Pricing Under Capacity Constraints: An Experimental Study

Bahriye Cesaret, Armagan Bayram

Production and Operations Management

Open access

Abstract

First published 2021-10

Lateral Translation of the Patella in MPFC Reconstruction: A Biomechanical Study of Three Surgical Techniques (210)

William Cregar, Hailey Huddleston, Elizabeth Shewman [...]

Orthopaedic Journal of Sports Medicine

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Research article

First published 2016-5

Effect of Medial Patellofemoral Ligament Reconstruction Method on Patellofemoral Contact Pressures and Kinematics

Joanna M. Stephen, Christoph Kittl, Andy Williams [...]

The American Journal of Sports Medicine

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