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1-3 of 3 results for customer experience of service captivity

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Research article

First published 2024-8

Development and Validation of a Service Captivity Scale

Steven W. Rayburn, Suzanne C. Makarem, Mayoor Mohan [...]

Journal of Service Research

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Research article

First published 2014-1

Jinhua Zhao, Valerie Webb, Punit Shah

Transportation Research Record: Journal of the Transportation Research Board

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Case report

First published 2025

Nishant Sharma, Rashi Mittal

Asian Journal of Management Cases