Search results: Sage Journals

Open accessResearch articleFirst published November 17, 2025

How a Swiss luxury retailer implements process mining to improve data-driven customer excellence

Eva Ritz, Adrian Joas, Thiemo Wambsganss [...]

Journal of Information Technology Teaching Cases

Restricted accessResearch articleFirst published July, 2000

Mark R. Colgate, Peter J. Danaher

Journal of the Academy of Marketing Science

Restricted accessBook reviewFirst published July, 1989

Cameron G. Brown

Health Services Management Research

Free accessResearch articleFirst published July, 2000

A. Parasuraman

Vikalpa: The Journal for Decision Makers

Restricted accessResearch articleFirst published February, 2011

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published January, 2010

Patricia F. Pesanello, Gareth D. Thomas, Simon Mason

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

Open accessResearch articleFirst published February, 2011

Louise Wheeler

International Journal of Evidence Based Coaching and Mentoring

Restricted accessResearch articleFirst published June, 2001

John Tomaino

International Journal of Police Science & Management

Restricted accessResearch articleFirst published August, 2001

Tor Wallin Andreassen

Journal of Service Research

Restricted accessResearch articleFirst published October, 2001

John T. Mentzer, Daniel J. Flint, G. Tomas M. Hult

Journal of Marketing