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Articles (603)

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1-10 of 603 results for customer emotions

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Select article: Customer Emotional Needs in Product Design

Retricted access

Research article

First published 2006-09

Customer Emotional Needs in Product Design

H. M. Khalid, M. G. Helander

Concurrent Engineering

Select article: Exploring the Role of Negative Emotions on Customer’s Intention to Complain

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Research article

First published 2013-9

Exploring the Role of Negative Emotions on Customer’s Intention to Complain

Sapna Choraria

Vision: The Journal of Business Perspective

Select article: Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

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Research article

First published 2021-11

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

Heewon Kim, Rebecca B. Leach

Management Communication Quarterly

Select article: Tourists’ Emotions as a Resource for Customer Value Creation,Cocreation,and Destruction: A Customer-Grounded Understanding

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Research article

First published 2018-9

Tourists’ Emotions as a Resource for Customer Value Creation,Cocreation,and Destruction: A Customer-Grounded Understanding

Sheila Malone, Sally McKechnie, Caroline Tynan

Journal of Travel Research

Select article: Customer (In)Justice and Emotional Labor: The Role of Perspective Taking,Anger,and Emotional Regulation†

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Research article

First published 2008-10

Customer (In)Justice and Emotional Labor: The Role of Perspective Taking,Anger,and Emotional Regulation†

Deborah E. Rupp, A. Silke McCance, Sharmin Spencer [...]

Journal of Management

Select article: The Role of Emotions for the Perceived Usefulness in Online Customer Reviews

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Research article

First published 2016-11

The Role of Emotions for the Perceived Usefulness in Online Customer Reviews

Armin Felbermayr, Alexandros Nanopoulos

Journal of Interactive Marketing

Select article: Co-constructing the service experience: Exploring the role of customer emotion management

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Other

First published 2011-6

Co-constructing the service experience: Exploring the role of customer emotion management

Gülnur Tumbat

Marketing Theory

Select article: Understanding the Impact of Perceived Customer Power on Motives and Outcomes of Emotional Labour

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Research article

First published 2019-3

Understanding the Impact of Perceived Customer Power on Motives and Outcomes of Emotional Labour

Alka Singh Bhatt

Journal of Creative Communications

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Select article: Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach

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Research article

First published 2022-11

Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach

Raffaele Filieri, Zhibin Lin, Yulei Li [...]

Journal of Service Research

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