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Retricted access

Research article

First published 2009-5

Does Customer Demotion Jeopardize Loyalty?

Tillmann Wagner, Thorsten Hennig-Thurau, Thomas Rudolph

Journal of Marketing

Retricted access

Research article

First published 2019-11

Spillover Effects of Status Demotion on Customer Reactions to Loyalty Reward Promotions: The Role of Need for Status and Exclusivity

YooHee Hwang, Anna S. Mattila

Journal of Travel Research

Open access

Research article

First published 2019-8

The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated

Christina M. Haenel, Hauke A. Wetzel, Maik Hammerschmidt

Journal of Service Research

Retricted access

Research article

First published 2017-9

The dark side of the pressure exerted by loyalty programs on consumers: Practical and ethical issues

Virginie Pez, Raphaëlle Butori, Aïda Mimouni-Chaabane

Recherche et Applications en Marketing (English Edition)

Retricted access

Research article

First published 2026

Exploration of Trustworthy Association Rules for Market Basket Analysis

Atreyee Datta, Kalyani Mali, Subrata Datta [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Retricted access

Research article

First published 2018-10

The Deficient Worker: Skills,Identity,and Inequality in Service Employment

Eileen Otis, Tongyu Wu

Sociological Perspectives

Retricted access

Research article

First published 1984-6

Corporate Justice: Some Preliminary Thoughts *

Philip C Stenning, Clifford D Shearing

Journal of Criminology

Search results

Does Customer Demotion Jeopardize Loyalty?

Spillover Effects of Status Demotion on Customer Reactions to Loyalty Reward Promotions: The Role of Need for Status and Exclusivity

The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated

The dark side of the pressure exerted by loyalty programs on consumers: Practical and ethical issues

Exploration of Trustworthy Association Rules for Market Basket Analysis

The Deficient Worker: Skills,Identity,and Inequality in Service Employment

Corporate Justice: Some Preliminary Thoughts *