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1-10 of 132 results for customer deficiencies

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Select article: Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

Retricted access

Research article

First published 2019-5

Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

Sylvia C. Ng, Jillian C. Sweeney, Carolin Plewa

Journal of Service Research

Select article: Frontline Service Employee Compliance With Customer Special Requests

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Research article

First published 2016-5

Frontline Service Employee Compliance With Customer Special Requests

Sharon E. Beatty, Jessica Ogilvie, William Magnus Northington [...]

Journal of Service Research

Select article: Unlocking the Predictive Value of Excess and Deficit Customer Patronization Intentions

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Research article

First published 2025-11

Unlocking the Predictive Value of Excess and Deficit Customer Patronization Intentions

Abhi Bhattacharya, Neil Morgan, Lopo Rego [...]

Journal of Service Research

Select article: Why Attachment Security Matters

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Review article

First published 2011-8

Why Attachment Security Matters

Martin Mende, Ruth N. Bolton

Journal of Service Research

Select article: Jail Suicide Under Legal Scrutiny: An Analysis of Litigation and its Implications to Policy

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Research article

First published 1997-03

Jail Suicide Under Legal Scrutiny: An Analysis of Litigation and its Implications to Policy

Michael Welch, Danielle Gunther

Criminal Justice Policy Review

Select article: Shoppers Stop: Leveraging Social Media for Employer Branding

Open access

Case report

First published 2020-6

Shoppers Stop: Leveraging Social Media for Employer Branding

Gordhan K. Saini

Emerging Economies Cases Journal

Select article: When Service Customers Do Not Consume in Isolation

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Research article

First published 2017-8

When Service Customers Do Not Consume in Isolation

Laura Colm, Andrea Ordanini, A. Parasuraman

Journal of Service Research

Select article: Joint optimization of complex product variant design responding to customer requirement changes

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Research article

First published 2015-10-6

Joint optimization of complex product variant design responding to customer requirement changes

Yu Guodong, Yang Yu, Liu Aijun

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: Development and Empirical Validation of Symmetric Component Measures of Multidimensional Constructs: Customer and Competitor Orientation

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Research article

First published 2008-8

Development and Empirical Validation of Symmetric Component Measures of Multidimensional Constructs: Customer and Competitor Orientation

Hans Eibe Sørensen, Stanley F. Slater

Psychological Reports

Select article: Internet Access to Advanced 3-Dimensional Software for the Prototyping and Design of Complex and Precise Custom Mandibular Implants

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Research article

First published 2016-6

Internet Access to Advanced 3-Dimensional Software for the Prototyping and Design of Complex and Precise Custom Mandibular Implants

William J. Binder, Karan Dhir

The American Journal of Cosmetic Surgery

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