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Select article: When Service Customers Do Not Consume in Isolation

Retricted access

Research article

First published 2017-8

When Service Customers Do Not Consume in Isolation

Laura Colm, Andrea Ordanini, A. Parasuraman

Journal of Service Research

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Select article: Reading Financial Services: Texts,Consumers,and Financial Literacy

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Research article

First published 1998-2

Reading Financial Services: Texts,Consumers,and Financial Literacy

Andrew Leyshon, Nigel Thrift, Jonathan Pratt

Environment and Planning D: Society and Space

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