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Retricted access

Review article

First published 2012-5

Service Locus of Control and Customer Coproduction

Marion Büttgen, Jan H. Schumann, Zelal Ates

Journal of Service Research

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Research article

First published 2007-03

The rhetoric of the consumer and customer control in China

Jos Gamble

Work,Employment and Society

Open access

Research article

First published 2015-10

Customer requirement modeling and mapping of numerical control machine

Zhongqi Sheng, Yazi Wang, Junyou Song [...]

Advances in Mechanical Engineering

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Research article

First published 2013-9

Investigating the Impact of Locus of Control on Customer Orientation Behaviour of Sales Personnel in Services Sector

Debasis Bhattacharya, Shuvendu Dey, Dipak Saha

Asia-Pacific Journal of Management Research and Innovation

Open access

Research article

First published 2023-6

Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services

Suzanne Mills, Benjamin Owens

Work,Employment and Society

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Research article

First published 2014-03

Lean Control for Make‐to‐Order Companies: Integrating Customer Enquiry Management and Order Release

Matthias Thürer, Mark Stevenson, Cristovao Silva [...]

Production and Operations Management

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Research article

First published 2011-3

Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

Christina Sichtmann, Maren von Selasinsky, Adamantios Diamantopoulos

Journal of International Marketing

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Research article

First published 2025-7

Effects of Customized Employment on Individuals with Intellectual and Developmental Disabilities: A Randomized Controlled Trial in Spain

Vicente Martínez-Tur, Estreder Yolanda, Tomás Inés [...]

Journal of Vocational Rehabilitation

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Research article

First published 2019-9

From Customer-Related Social Stressors to Emotional Exhaustion: An Application of the Demands–Control Model

Zihui Ma, Hyun Jeong Kim, Kang Hyun Shin

Journal of Hospitality & Tourism Research

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Research article

First published 2000-12

Service Work in Consumer Capitalism: Customers,Control and Contradictions

Marek Korczynski, Karen Shire, Stephen Frenkel [...]

Work,Employment and Society

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