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Retricted access

Research article

First published 2007-05

Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers

Michael E. Sisselman, Ward Whitt

Production and Operations Management

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Research article

First published 2006-03

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

Ward Whitt

Production and Operations Management

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Other

First published 2010-9

Pharmaceutical Medical Information Contact Centers: Results of Three Benchmarking Surveys

Pete Guillot, Stacey M. Fung

Therapeutic Innovation & Regulatory Science

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Research article

First published 2014-11

Review of the Evolution of Medical Information in Light of Changes in the External Landscape

Suzana A. Giffin, Peter Baumeister, David Bowers

Therapeutic Innovation & Regulatory Science

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Other

First published 2009-5

Assessment of Customer Satisfaction with Verbal Responses Provided by a Pharmaceutical Company's Third-Party Medical Information Call Center

Piper Black, Christi Marsh, Laurel Ashworth

Therapeutic Innovation & Regulatory Science

Retricted access

Research article

First published 2000-02

The Impact of Perceived Listening Behavior in Voice-to-Voice Service Encounters

Ko de Ruyter, Martin G. M. Wetzels

Journal of Service Research

Free access

Research article

First published 2015-11

Flesh in voice: The no-touch embodiment of transnational customer service workers

Kiran Mirchandani

Organization

Retricted access

Research article

First published 2016-1

Moberg Osteotomy Shifts Contact Pressure Plantarly in the First Metatarsophalangeal Joint in a Biomechanical Model

Paul Hyon-Uk Kim, Xiang Chen, Howard Hillstrom [...]

Foot & Ankle International

Open access

Research article

First published 2024-4

Customer Experience,Loyalty,and Churn in Bundled Telecommunications Services

Hugo Ribeiro, Belem Barbosa, Antonio C. Moreira [...]

Sage Open

Retricted access

Research article

First published 2016-10

Design and virtual evaluation of a customized surface-guided knee implant

Shabnam Pejhan, Eric Bohm, Jan-Mels Brandt [...]

Proceedings of the Institution of Mechanical Engineers,Part H: Journal of Engineering in Medicine

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