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Articles (44)

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1-10 of 44 results for customer citizenship behavior

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Select article: Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

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Research article

First published 2025

Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro [...]

Tourism and Hospitality Research

Select article: Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

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Research article

First published 2017-8

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang [...]

Journal of Service Research

Select article: Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

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Research article

First published 2005-02

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

Markus Groth

Journal of Management

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior

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Research article

First published 2022-8

Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior

Emily Ma, Yao-Chin Wang, Hailin Qu

Cornell Hospitality Quarterly

Select article: Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

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Research article

First published 2010-08

Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

Ching Sheng Chang, Hae Ching Chang

Western Journal of Nursing Research

Select article: Exploring Customer Citizenship Behavior in Social Commerce From the Parasocial Perspective

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Research article

First published 2024-6

Exploring Customer Citizenship Behavior in Social Commerce From the Parasocial Perspective

Jinqi Men, Xiabing Zheng, Feifei Shan [...]

Social Science Computer Review

Select article: Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction,Commitment,and Organizational Citizenship Behaviors

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Research article

First published 2004-1

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction,Commitment,and Organizational Citizenship Behaviors

D. Todd Donavan, Tom J. Brown, John C. Mowen

Journal of Marketing

Select article: Modeling OCB for Hotels

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Research article

First published 2013-8

Modeling OCB for Hotels

Emily Ma, Hailin Qu, Marie Wilson [...]

Cornell Hospitality Quarterly

Select article: Hotel Guests’ Responses to Service Recovery

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Research article

First published 2014-5

Hotel Guests’ Responses to Service Recovery

Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana

Cornell Hospitality Quarterly

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