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Article commentary

First published 2019-6

The Critical Incident Technique: Method or Methodology?

Roderik F. Viergever

Qualitative Health Research

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Research article

First published 2000-7

Augmenting the Critical Incident Method to Evaluate Desktop Video Conferencing

Jonathan K. Kies, Robert C. Williges

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Free access

Research article

First published 2015-1

Critical Incident Technique – a Useful Method for the Paramedic Researcher's Toolkit

Peter Mulholland, Tony Barnett, Jess Woodroffe

Paramedicine

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Research article

First published 1983-7

The Critical Incident Method,An Overlooked Way of Human Relations Training for Small Business

Daniel J. Duffy

Entrepreneurship Theory and Practice

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Research article

First published 2002-02

Methods of Investigating Critical Incidents

Inger Roos

Journal of Service Research

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Research article

First published 2012-01

Living with HIV: Responses to a Mantram Intervention Using the Critical Incident Research Method

Jeanne Kemppainen, Jill E. Bormann, Martha Shively [...]

Journal of Integrative and Complementary Medicine

Open access

Research article

First published 2021

Prehospital Scheduling Management by the Critical Path Method for Burn Mass Casualty Incidents

Chih-Peng Wang, Ban-Jwu Shih, Shiumn-Jen Liaw

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

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Research article

First published 2004-08

The Critical Incident Technique in Service Research

Dwayne D. Gremler

Journal of Service Research

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Research article

First published 1975-03

The Critical Incident Technique: A Flexible Method for the Identification of Salient Product Attributes

John E. Swan, C.P. Rao

Journal of the Academy of Marketing Science

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Research article

First published 2025-8

Profiling as a Service Failure

Kristina K. Lindsey-Hall, Susana Jaramillo, Melanie P. Lorenz [...]

Journal of Service Research

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