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Articles (21)

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1-10 of 21 results for credence service

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Select article: Online Reviews of Credence Service Providers: What Do Consumers Evaluate,Do Other Consumers Believe the Reviews,and Are Interventions Needed?

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Research article

First published 2021-1

Online Reviews of Credence Service Providers: What Do Consumers Evaluate,Do Other Consumers Believe the Reviews,and Are Interventions Needed?

Shannon Lantzy, Rebecca W. Hamilton, Yu-Jen Chen [...]

Journal of Public Policy & Marketing

Select article: The Differential Effects of Online Peer Review and Expert Review on Service Evaluations

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Research article

First published 2018-11

The Differential Effects of Online Peer Review and Expert Review on Service Evaluations

Hean Tat Keh, Jin Sun

Journal of Service Research

Select article: Consumer Disutility from Assorted Referrals in Diagnostics Services

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Research article

First published 2023-3

Consumer Disutility from Assorted Referrals in Diagnostics Services

Dinabandhu Bag

South Asia Economic Journal

Select article: Consumer Trade-Offs and the Evaluation of Services

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Research article

First published 1995-1

Consumer Trade-Offs and the Evaluation of Services

Amy Ostrom, Dawn Lacobucci

Journal of Marketing

Select article: Effects of Relationship Marketing on Satisfaction,Retention,and Prices in the Life Insurance Industry

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Research article

First published 1987-11

Effects of Relationship Marketing on Satisfaction,Retention,and Prices in the Life Insurance Industry

Lawrence A. Crosby, Nancy Stephens

Journal of Marketing Research

Select article: Customer Reactions to Service Separation

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Research article

First published 2010-3

Customer Reactions to Service Separation

Hean Tat Keh, Jun Pang

Journal of Marketing

Select article: Using Administrative Data to Better Understand the Reliability of ICMA’s Alternative Service Delivery Survey

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Research article

First published 2025-6

Using Administrative Data to Better Understand the Reliability of ICMA’s Alternative Service Delivery Survey

Scott Lamothe

State and Local Government Review

Select article: Contesting access to power in urban Pakistan

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Research article

First published 2018-5

Contesting access to power in urban Pakistan

Ijlal Naqvi

Urban Studies

Select article: Replaced by a Robot: Service Implications in the Age of the Machine

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Research article

First published 2021-2

Replaced by a Robot: Service Implications in the Age of the Machine

Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan [...]

Journal of Service Research

Select article: The Parrot Effect

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Research article

First published 2005-02

The Parrot Effect

Rick B. van Baaren

Cornell Hospitality Quarterly

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