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Articles (117)

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1-10 of 117 results for consumer dissatisfaction

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Select article: A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process

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Research article

First published 1983-11

A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process

Priscilla A. LaBarbera, David Mazursky

Journal of Marketing Research

Select article: Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context

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Research article

First published 2009-08

Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context

Nichola Robertson, Robin N. Shaw

Journal of Service Research

Select article: Book Review: Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction

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Book review

First published 1978-2

Book Review: Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction

William J. Lundstrom

Journal of Marketing Research

Select article: Dimensions Of Consumer Satisfaction/Dissatisfaction With Services: The Case Of Electric Utilities

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Research article

First published 1978-09

Dimensions Of Consumer Satisfaction/Dissatisfaction With Services: The Case Of Electric Utilities

William O. Bearden, Richard M. Durand, J. Barry Mason [...]

Journal of the Academy of Marketing Science

Select article: Consumer Dissatisfaction: Scope and Implications for Business and Public Policy Makers

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Other

First published 1981-10

Consumer Dissatisfaction: Scope and Implications for Business and Public Policy Makers

Solveig R. Wikstrom

Journal of Macromarketing

Select article: Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

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Research article

First published 1973-2

Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

Rolph E. Anderson

Journal of Marketing Research

Select article: Book Review: The Joyless Economy: An Inquiry into Human Satisfaction and Consumer Dissatisfaction

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Book review

First published 1977-4

Book Review: The Joyless Economy: An Inquiry into Human Satisfaction and Consumer Dissatisfaction

William G. Zikmund

Journal of Marketing

Select article: Lack of Intensity and Frequency of Interpersonal Contacts as Alternative Sources of Consumers' Dissatisfaction

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Research article

First published 1977-6

Lack of Intensity and Frequency of Interpersonal Contacts as Alternative Sources of Consumers' Dissatisfaction

Gerhard W. Scherf

Psychological Reports

Select article: Panic Attack: How Illegitimate Invasions of Privacy Cause Consumer Anxiety and Dissatisfaction

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Research article

First published 2020-7

Panic Attack: How Illegitimate Invasions of Privacy Cause Consumer Anxiety and Dissatisfaction

Carol L. Esmark Jones, Jennifer L. Stevens, Stephanie M. Noble [...]

Journal of Public Policy & Marketing

Select article: Exit/Voice Behaviors in the Czech Republic: A Longitudinal Study of Consumer Response to Market Dissatisfaction

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Research article

First published 2000-12

Exit/Voice Behaviors in the Czech Republic: A Longitudinal Study of Consumer Response to Market Dissatisfaction

Michael A. Gurdon, Ronald Savitt

Competition & Change

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