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Articles (477)

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1-10 of 477 results for complaint publicization

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Select article: Complaint Publicization in Social Media

Retricted access

Research article

First published 2021-11

Complaint Publicization in Social Media

Alireza Golmohammadi, Taha Havakhor, Dinesh K. Gauri [...]

Journal of Marketing

Select article: Citizen or customer? Complaints handling in the public sector

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Research article

First published 2007-12

Citizen or customer? Complaints handling in the public sector

Brian Brewer

International Review of Administrative Sciences

Select article: The Relationship Between Government Response Speed and Sentiments of Public Complaints: Empirical Evidence From Big Data on Public Complaints in South Korea

Open access

Research article

First published 2023-4

The Relationship Between Government Response Speed and Sentiments of Public Complaints: Empirical Evidence From Big Data on Public Complaints in South Korea

Young Bae, Byung-Deuk Woo, Sungwon Jung [...]

Sage Open

Select article: Stop griping,start complaining: how public discontent can trigger a change in broadcast entertainment content

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Research article

First published 2015-11

Stop griping,start complaining: how public discontent can trigger a change in broadcast entertainment content

Efrat Daskal, Zohar Kampf

Media,Culture & Society

Select article: Improving complaint handling service with a qualitative approach: A public sector case

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Research article

First published 2025-11-17

Improving complaint handling service with a qualitative approach: A public sector case

Indah Pangestu Murni Prasasti, Mahendrawathi ER, Agus Imam Sonhaji [...]

Journal of Information Technology Teaching Cases

Select article: Public Intimacy in Neighbour Relationships and Complaints

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Research article

First published 2006-9

Public Intimacy in Neighbour Relationships and Complaints

Elizabeth Stokoe

Sociological Research Online

Select article: Complaint-Oriented Policing: Regulating Homelessness in Public Space

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Research article

First published 2019-10

Complaint-Oriented Policing: Regulating Homelessness in Public Space

Chris Herring

American Sociological Review

Select article: Does “Satisfaction” with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?

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Research article

First published 2006-03

Does “Satisfaction” with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?

Paul J. Devereux, Burton A. Weisbrod

Public Finance Review

Select article: How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?

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Research article

First published 2022-5

How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?

Mathieu Béal, Yany Grégoire

Journal of Service Research

Select article: Enhancing Public Healthcare Through VADER Sentiment Analysis: A Case Study on Patient Complaints

Open access

Research article

First published 2026

Enhancing Public Healthcare Through VADER Sentiment Analysis: A Case Study on Patient Complaints

João Vasco Coelho, Liliana da Costa Barbosa

Journal of Patient Experience

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