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Research article

First published 2020-8

Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception

Yuanyuan Zhou, Bin Tian, Tingting Mo [...]

Journal of Service Research

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Research article

First published 2024-12-16

Work-related musculoskeletal complaints of physiotherapists working in intensive care units: Frequency analysis,risk factors,management and prevention strategies

Leticia S.R. Castro, Débora S.S. Nogueira, Carolina Fu [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2005-11

A Service Perspective on the Drivers of Complaint Intentions

Clay M. Voorhees, Michael K. Brady

Journal of Service Research

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Research article

First published 2008-6

Abdominal Exercise Intensities on Firm and Compliant Surfaces

Raymond Chong, Shelly Barber, Laurie Howell Martin [...]

Perceptual and Motor Skills

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Research article

First published 1988-1

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

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Research article

First published 2014-8

Group Emotional Contagion and Complaint Intentions in Group Service Failure

Jiangang Du, Xiucheng Fan, Tianjun Feng

Journal of Service Research

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Research article

First published 2013-9

Exploring the Role of Negative Emotions on Customer’s Intention to Complain

Sapna Choraria

Vision: The Journal of Business Perspective

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Research article

First published 2022-9

The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

Xing’an Xu, Christina Geng-Qing Chi, Ruiying Cai [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2011-11

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

Heiner Evanschitzky, Christian Brock, Markus Blut

Journal of Service Research

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Research article

First published 2018-12

The Effect of Perception of Complaint Management System on Purchase Intention: The Mediating Role of Cognitive Dissonance

S.K. Chadha, Purva Kansal, Suriti Goel

Vision: The Journal of Business Perspective

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