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Articles (9)

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1-9 of 9 results for complaint communication,customer satisfaction

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Select article: The Impact of Process Recovery Communication on Customer Satisfaction,Repurchase Intentions,and Word-of-Mouth Intentions

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Research article

First published 2012-8

The Impact of Process Recovery Communication on Customer Satisfaction,Repurchase Intentions,and Word-of-Mouth Intentions

Yves Van Vaerenbergh, Bart Larivière, Iris Vermeir

Journal of Service Research

Select article: Antecedents and Consequences of Perceived Service Provider Effort in the Hospitality Industry

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Research article

First published 1996-5

Antecedents and Consequences of Perceived Service Provider Effort in the Hospitality Industry

Beverly Sparks, Graham Bradley

Journal of Hospitality & Tourism Research

Select article: “Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter

Open access

Research article

First published 2024-1

“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter

Ursula Lutzky

International Journal of Business Communication

Select article: Telecommunication Service Quality Assessment: A Comparative Study of Bharat Sanchar Nigam Limited and Reliance Communications Limited

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Research article

First published 2013-3

Telecommunication Service Quality Assessment: A Comparative Study of Bharat Sanchar Nigam Limited and Reliance Communications Limited

Pankaj Jain

Asia-Pacific Journal of Management Research and Innovation

Select article: Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches

Free access

Research article

First published 2024-1

Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches

Nicolas Ruytenbeek, Sofie Decock

International Journal of Business Communication

Select article: Communication Richness

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Research article

First published 2015-8

Communication Richness

Alex M. Susskind

Cornell Hospitality Quarterly

Select article: “Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

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Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

Select article: Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa,India

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Other

First published 2011-2

Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa,India

Aveek Sengupta, Chekitan S. Dev

Cornell Hospitality Quarterly

Select article: Effects on Productivity and Morale of a Systems-Designed Job-Enrichment Program in Pacific Telephone

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Research article

First published 1977-2

Effects on Productivity and Morale of a Systems-Designed Job-Enrichment Program in Pacific Telephone

Robert C. Gallegos, Joseph G. Phelan

Psychological Reports

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