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Articles (330)

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1-10 of 330 results for complainant's response

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Select article: Development of an on-site system for measuring the low-frequency noise and complainant’s responses

Open access

Research article

First published 2018-6

Development of an on-site system for measuring the low-frequency noise and complainant’s responses

Hiroshi Sato, Jongkwan Ryu, Kenji Kurakata

Journal of Low Frequency Noise,Vibration and Active Control

Select article: When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates

Retricted access

Research article

First published 1996-09

When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates

Jagdip Singh, Robert E. Wilkes

Journal of the Academy of Marketing Science

Select article: Who Chose this Restaurant Anyway? The Effect of Responsibility for Choice,Guarantees,and Failure Stability on Customer Complaining

Retricted access

Research article

First published 2013-11

Who Chose this Restaurant Anyway? The Effect of Responsibility for Choice,Guarantees,and Failure Stability on Customer Complaining

Lisa McQuilken, Nichola Robertson

Journal of Hospitality & Tourism Research

Select article: The Bottom Line Impact of Organizational Responses to Customer Complaints

Retricted access

Research article

First published 2000-11

The Bottom Line Impact of Organizational Responses to Customer Complaints

Moshe Davidow

Journal of Hospitality & Tourism Research

Select article: Service Employee Responses to Angry Customer Complaints

Retricted access

Research article

First published 2017-11

Service Employee Responses to Angry Customer Complaints

Christina Jerger, Jochen Wirtz

Journal of Service Research

Select article: How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?

Retricted access

Research article

First published 2022-5

How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?

Mathieu Béal, Yany Grégoire

Journal of Service Research

Select article: A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Retricted access

Research article

First published 2011-2

A Meta-Analysis of Organizational Complaint Handling and Customer Responses

Katja Gelbrich, Holger Roschk

Journal of Service Research

Select article: Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

Retricted access

Research article

First published 2016-9

Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

Zhuowei (Joy) Huang, Li Miao

Journal of Hospitality & Tourism Research

Select article: The Complaint Letter and Response

Retricted access

Other

First published 1998-12

The Complaint Letter and Response

P.K. Shukla

Business and Professional Communication Quarterly

Select article: How to respond to a complaint

Retricted access

Research article

First published 2013-8

How to respond to a complaint

Dawn Brittain

InnovAiT: Education and inspiration for general practice

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