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Articles (179)

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1-10 of 179 results for commitment to customer services

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Select article: Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Open access

Research article

First published 2024-4

Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Ihsan Ullah Jan, Seonggoo Ji

Sage Open

Select article: The Effects of Relational Benefits On Customers' Perception of Favorable Inequity,Affective Commitment,and Repurchase Intention in Full-Service Restaurants

Retricted access

Research article

First published 2009-05

The Effects of Relational Benefits On Customers' Perception of Favorable Inequity,Affective Commitment,and Repurchase Intention in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Retricted access

Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Select article: The Roles of Value,Satisfaction,and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Retricted access

Research article

First published 2015-2

The Roles of Value,Satisfaction,and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Ivan K. W. Lai

Cornell Hospitality Quarterly

Select article: The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents

Retricted access

Research article

First published 2001-08

The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents

L. Jean Harrison-Walker

Journal of Service Research

Select article: Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction,Commitment,and Organizational Citizenship Behaviors

Retricted access

Research article

First published 2004-1

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction,Commitment,and Organizational Citizenship Behaviors

D. Todd Donavan, Tom J. Brown, John C. Mowen

Journal of Marketing

Select article: Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants

Retricted access

Research article

First published 2010-02

Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Select article: The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Retricted access

Research article

First published 2007-11

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

Select article: An Empirical Analysis of the Retention of Dissatisfied Business Services Customers Using Structural Equation Modelling

Retricted access

Research article

First published 2010-11

An Empirical Analysis of the Retention of Dissatisfied Business Services Customers Using Structural Equation Modelling

Venkata Yanamandram, Lesley White

Australasian Marketing Journal

Select article: Relational Damage and Relationship Repair

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Review article

First published 2011-8

Relational Damage and Relationship Repair

Tim Jones, Peter A. Dacin, Shirley F. Taylor

Journal of Service Research

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