Search results: Sage Journals

Restricted accessResearch articleFirst published November, 2007

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

Restricted accessResearch articleFirst published September, 2011

Elizabeth J. Durango‐Cohen, Candace A. Yano

Production and Operations Management

Open accessResearch articleFirst published January, 2025

Yajing Duan, Lingzhi Brian Fang

Sage Open

Restricted accessResearch articleFirst published May, 2009

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Open accessResearch articleFirst published April, 2024

Ihsan Ullah Jan, Seonggoo Ji

Sage Open

Restricted accessResearch articleFirst published October, 2005

Anders Gustafsson, Michael D. Johnson, Inger Roos

Journal of Marketing

Restricted accessResearch articleFirst published February, 2017

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published November, 2015

Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy [...]

Journal of Service Research

Restricted accessResearch articleFirst published April, 1999

Ellen Garbarino, Mark S. Johnson

Journal of Marketing

Restricted accessResearch articleFirst published July, 2006

Atul Dhyani, G. S. Batra, Jaskaran Singh Dhillon

Paradigm: A Management Research Journal