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Articles (439)

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1-10 of 439 results for commitment to customer

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Select article: The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

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Research article

First published 2007-11

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

Select article: Optimizing Customer Forecasts for Forecast‐Commitment Contracts

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Research article

First published 2011-09

Optimizing Customer Forecasts for Forecast‐Commitment Contracts

Elizabeth J. Durango‐Cohen, Candace A. Yano

Production and Operations Management

Select article: How Do Firms Manage Their Long-term Customer Relationship? The Role of Customer Experience and Constructive Mechanism on Customer Commitment from Utilitarian and Hedonic Perspectives

Open access

Research article

First published 2025-1

How Do Firms Manage Their Long-term Customer Relationship? The Role of Customer Experience and Constructive Mechanism on Customer Commitment from Utilitarian and Hedonic Perspectives

Yajing Duan, Lingzhi Brian Fang

Sage Open

Select article: The Effects of Relational Benefits On Customers' Perception of Favorable Inequity,Affective Commitment,and Repurchase Intention in Full-Service Restaurants

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Research article

First published 2009-05

The Effects of Relational Benefits On Customers' Perception of Favorable Inequity,Affective Commitment,and Repurchase Intention in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Select article: Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Open access

Research article

First published 2024-4

Relationships Among Supervisors’ Authentic Leadership,Ostracism,Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores

Ihsan Ullah Jan, Seonggoo Ji

Sage Open

Select article: The Effects of Customer Satisfaction,Relationship Commitment Dimensions,and Triggers on Customer Retention

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Research article

First published 2005-10

The Effects of Customer Satisfaction,Relationship Commitment Dimensions,and Triggers on Customer Retention

Anders Gustafsson, Michael D. Johnson, Inger Roos

Journal of Marketing

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

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Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Select article: A Five-Component Customer Commitment Model

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Research article

First published 2015-11

A Five-Component Customer Commitment Model

Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy [...]

Journal of Service Research

Select article: The Different Roles of Satisfaction,Trust,and Commitment in Customer Relationships

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Research article

First published 1999-4

The Different Roles of Satisfaction,Trust,and Commitment in Customer Relationships

Ellen Garbarino, Mark S. Johnson

Journal of Marketing

Select article: Customer Commitment vs Relationship Marketing in Banks

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Research article

First published 2006-7

Customer Commitment vs Relationship Marketing in Banks

Atul Dhyani, G. S. Batra, Jaskaran Singh Dhillon

Paradigm: A Management Research Journal

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