Sage Journals: Discover world-class research

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Research article

First published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

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Research article

First published 2016-2

Modeling Heterogeneity in the Satisfaction,Loyalty Intention,and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels

Bart Larivière, Timothy L. Keiningham, Lerzan Aksoy [...]

Journal of Marketing Research

Open access

Research article

First published 2024

Association Between Patient-Reported Enablement and Customer Satisfaction in 140 055 Primary Care Patients After Doctor Appointment

Antti-Jussi Ämmälä, Simo Taimela

Journal of Patient Experience

Open access

Research article

First published 2020-4

Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman

Bashir Ahmad Fida, Umar Ahmed, Yousuf Al-Balushi [...]

Sage Open

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Research article

First published 2019-2

Service quality and perceived customer value in community pharmacies

Dennis Guhl, Katharina E Blankart, Tom Stargardt

Health Services Management Research

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Research article

First published 2000

Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes

Aaron Weinstein

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2000

Structural Equation Model of Customer Satisfaction for the New York City Subway System

Kenneth R. Stuart, Marc Mednick, Johanna Bockman

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2007

Modeling Effects of Transit System Transfers on Travel Behavior

Zhan Guo, Nigel H. M. Wilson

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2005-3

Service Quality and Competitiveness in the Hospitality Sector

Juan A. Campos-Soria, Luis González García, Miguel A. Ropero García

Tourism Economics

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Other

First published 2003-10

Evaluation of Wyeth Medical Communications Written Responses and the Impact on Prescribing

Arlene Santhouse, Dominck Albano

Therapeutic Innovation & Regulatory Science

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