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Research article

First published 2024-4

Does Citizen Sector-based Preference Relate to Citizen Satisfaction with Public Service Organizations?

Jae Bok Lee

Administration & Society

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Research article

First published 2010-11

Citizen-Centric E-Government Services: Understanding Integrated Citizen Service Information Systems

Yu-Che Chen

Social Science Computer Review

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Research article

First published 2020-9

Delivery of Time-Bound Public Services to Citizens: Indian Experience

Urvashi Pareek, Nagendra Ambedkar Sole

Indian Journal of Public Administration

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Research article

First published 2025-4

Perception of Citizens on the Healthcare Services During COVID-19 Pandemic in Bangladesh

Maruf Hasan Rumi, Md. Harunur Rashid, Abdul Muyeed [...]

Journal of Health Management

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Research article

First published 2024-1

Descriptive and Symbolic: The Connection Between Political Representation and Citizen Satisfaction with Municipal Public Services

Aliza Forman-Rabinovici, Itai Beeri

The American Review of Public Administration

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Research article

First published 2018-4

Citizen Participation and Political Accountability for Public Service Delivery in India

Harry Blair

Journal of South Asian Development

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Research article

First published 2020-8

Assessing citizens’ non-adoption of public e-services in Germany

Bettina Distel

Information Polity

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Research article

First published 2019-5

A methodology to design and redesign services in smart cities based on the citizen experience

Alberto Abella, Marta Ortiz-de-Urbina-Criado, Carmen De-Pablos-Heredero

Information Polity

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Research article

First published 2015-11

Value Creation in Citizen Services: Sakala as India’s Most Effective Citizen-first Public Engagement Model

Shalini Rajneesh

Journal of Creating Value

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Research article

First published 2016-3

Civil servants’ perspectives on the role of citizens in public service delivery in Uganda

Mary Theopista Wenene, Trui Steen, Mark R. Rutgers

International Review of Administrative Sciences

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