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Research article

First published 2014-10

Trusting technical change in call centres

Jane Prichard, Joanne Turnbull, Susan Halford [...]

Work,Employment and Society

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Other

First published 2008-04

Location Matters: The Impact of Place on Call Centres

Renee Paulet

Journal of Industrial Relations

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Research article

First published 2012-4

Professional call centres,professional workers and the paradox of the algorithm: the case of telenursing

Bob Russell

Work,Employment and Society

Open access

Research article

First published 2019-4

Exploring the Influence of the Human Factor on Customer Satisfaction in Call Centres

Dorina Chicu, Maria del Mar Pàmies, Gerard Ryan [...]

BRQ Business Research Quarterly

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Other

First published 2008-04

`Teaming Up': Teams and Team Sharing in Call Centres

Diane van den Broek, Alison Barnes, Keith Townsend

Journal of Industrial Relations

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Research article

First published 2018-9

Precariousness and call centre work: Operators’ perceptions in Portugal and Brazil

Hermes Augusto Costa, Elizardo Scarpati Costa

European Journal of Industrial Relations

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Research article

First published 2002-03

Work Organization,Control and the Experience of Work in Call Centres

Phil Taylor, Gareth Mulvey, Jeff Hyman [...]

Work,Employment and Society

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Other

First published 2008-04

The Psychological Contract in Call Centres: An Employee Perspective

Christine Cross, Gillian Barry, Thomas N. Garavan

Journal of Industrial Relations

Retricted access

Research article

First published 2011-9

Indian call centre workers: vanguard of a global middle class?

Jonathan Murphy

Work,Employment and Society

Open access

Research article

First published 2013-1

Quality Management in the Design of TLC Call Centres

Andrea Fronzetti Colladon, Maurizio Naldi, Massimiliano M. Schiraldi

International Journal of Engineering Business Management

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