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Retricted access

Research article

First published 2010-3

Examining the Link between the Forensic Quality and Customer Service Quality of Police Call Centre Interviews

David G. Leeney, Katrin Mueller-Johnson

International Journal of Police Science & Management

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Other

First published 2008-04

Call Centres and the Quality of Work Life: Towards a Research Agenda

Zeenobiyah Hannif, John Burgess, Julia Connell

Journal of Industrial Relations

Retricted access

Research article

First published 2013-2

An explanation of cross-national variation in call centre job quality using institutional theory

David Holman

Work,Employment and Society

Retricted access

Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Open access

Research article

First published 2013-1

Quality Management in the Design of TLC Call Centres

Andrea Fronzetti Colladon, Maurizio Naldi, Massimiliano M. Schiraldi

International Journal of Engineering Business Management

Retricted access

Research article

First published 2020-5

A review on voice over internet protocol on conference call with mobile phone

S. Jeevitha, E. Chandra

International Journal of Knowledge-Based and Intelligent Engineering Systems

Retricted access

Editorial

First published 2018-9

Quality Governance – a Call to Arms

D Bell, M Deighan, P Gillen [...]

Journal of the Royal College of Physicians of Edinburgh

Open access

Research article

First published 2025-05

Quality Improvement Initiative to Improve Uptake of an Alternative Call Management Strategy for Home-Based Hospice Care

Winnie Choo, Zhi Zheng Yeo, Xiang Yi Chen [...]

Palliative Medicine Reports

Open access

Research article

First published 2026

Contested Automation: Double Indeterminacy,Union Power,and Job Quality in Call Centers

Sean O’Brady, Jeonghun Kim

Work and Occupations

Retricted access

Research article

First published 1996-2

Design and control of micro-cellular networks with QOS provisioning for real-time traffic

Mahmoud Naghshineh, Anthony S. Acampora

Journal of High Speed Networks

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