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1-10 of 91 results for call centre workers

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Select article: The psychological contract of call-centre workers: Employment conditions,satisfaction and civic virtue behaviours

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Other

First published 2011-2

The psychological contract of call-centre workers: Employment conditions,satisfaction and civic virtue behaviours

Maria José Chambel, Carlos-María Alcover

Economic and Industrial Democracy

Select article: Indian call centre workers: vanguard of a global middle class?

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Research article

First published 2011-9

Indian call centre workers: vanguard of a global middle class?

Jonathan Murphy

Work,Employment and Society

Select article: Re-embedding agency at the workplace scale: Workers and labour control in Glasgow call centres

Open access

Research article

First published 2017-1

Re-embedding agency at the workplace scale: Workers and labour control in Glasgow call centres

Thomas Hastings, Danny MacKinnon

Environment and Planning A: Economy and Space

Select article: The healthy worker survivor effect in a study of neck muscle performance measures in call-centre operators

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Research article

First published 2006-4

The healthy worker survivor effect in a study of neck muscle performance measures in call-centre operators

Peter Osmotherly, John Attia

WORK: A Journal of Prevention,Assessment & Rehabilitation

Select article: Working to live,not living to work: Work,leisure and youth identity among call centre workers in North East England

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Research article

First published 2012-9

Working to live,not living to work: Work,leisure and youth identity among call centre workers in North East England

Anthony Lloyd

Current Sociology

Select article: Spatial Control,Precarity,and Union Resistance in Digital Remote Work: An Analysis of ‘Work From Home’ in US and Canadian Call Centres

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Research article

First published 2026

Spatial Control,Precarity,and Union Resistance in Digital Remote Work: An Analysis of ‘Work From Home’ in US and Canadian Call Centres

Virginia Doellgast, Sean O’Brady, Jeonghun Kim

Work,Employment and Society

Select article: Professional call centres,professional workers and the paradox of the algorithm: the case of telenursing

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Research article

First published 2012-4

Professional call centres,professional workers and the paradox of the algorithm: the case of telenursing

Bob Russell

Work,Employment and Society

Select article: Identity attribution and resistance among Swedish-speaking call centre workers in Moldova

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Research article

First published 2016-2

Identity attribution and resistance among Swedish-speaking call centre workers in Moldova

Linda Kahlin, Ingela Tykesson

Discourse Studies

Select article: In pursuit of happiness: A sociological examination of employee identifications amongst a ‘happy’ call-centre workforce

Free access

Research article

First published 2014-11

In pursuit of happiness: A sociological examination of employee identifications amongst a ‘happy’ call-centre workforce

Sarah Jenkins, Rick Delbridge

Organization

Select article: Getting together or breaking apart? Trade union strategies,restructuring and contingent workers in Southern Europe

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Research article

First published 2018-5

Getting together or breaking apart? Trade union strategies,restructuring and contingent workers in Southern Europe

Andreas Kornelakis, Horen Voskeritsian

Economic and Industrial Democracy

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