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Articles (87)

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1-10 of 87 results for call center employees

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Select article: Work organization,human resource practices and employee retention in Indian call centers

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Other

First published 2010-12

Work organization,human resource practices and employee retention in Indian call centers

Mohan Thite, Bob Russell

Asia Pacific Journal of Human Resources

Select article: The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Select article: Call Centers and Associated Health Hazard for Women Employees: A Review of Health Implications for Women Employees of Transnational Call Centers in India

Open access

Research article

First published 2023-7

Call Centers and Associated Health Hazard for Women Employees: A Review of Health Implications for Women Employees of Transnational Call Centers in India

Amrita Gupta, T. V. Sekher

Sage Open

Select article: Role stress in call centers: Its effects on employee performance and satisfaction

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Research article

First published 2001-5

Role stress in call centers: Its effects on employee performance and satisfaction

Ko de Ruyter, Martin Wetzels, Richard Feinberg

Journal of Interactive Marketing

Select article: The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

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Research article

First published 2007-11

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

Select article: Women’s Smoking: Relationships Among Emotional Labor,Occupational Stress,and Health Promotion

Free access

Research article

First published 2019-7

Women’s Smoking: Relationships Among Emotional Labor,Occupational Stress,and Health Promotion

Sunjoo Boo, Hyunjin Oh

Workplace Health & Safety

Select article: The importance of being `Indian': Identity centrality and work outcomes in an off-shored call center in India

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Research article

First published 2008-11

The importance of being `Indian': Identity centrality and work outcomes in an off-shored call center in India

Diya Das, Ravi Dharwadkar, Pamela Brandes

Human Relations

Select article: ‘Put me on to a male agent’: Emotional labor and performing gender in call centers

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Research article

First published 2023-11

‘Put me on to a male agent’: Emotional labor and performing gender in call centers

Ayşegül Akdemir

Current Sociology

Select article: Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

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Research article

First published 2013-8

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

J. J. Po-An Hsieh, Piyush Sharma, Arun Rai [...]

Journal of Service Research

Select article: The Politics of Work: Young Employees’ Awareness of Industrial Relations in Romania’s Call Centres

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Research article

First published 2025-8

The Politics of Work: Young Employees’ Awareness of Industrial Relations in Romania’s Call Centres

Maria-Carmen Pantea

East European Politics and Societies

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