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Retricted access

Research article

First published 2017-11

Service Employee Responses to Angry Customer Complaints

Christina Jerger, Jochen Wirtz

Journal of Service Research

Retricted access

Research article

First published 2007-08

The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States

Karen S. Dallimore, Beverley A. Sparks, Ken Butcher

Journal of Service Research

Retricted access

Research article

First published 1999-10

Style of Anger Expression: Relation to Expressivity,Personality,and Health

René Martin, Choi K. Wan, James P. David [...]

Personality and Social Psychology Bulletin

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Research article

First published 2015-9

Air Rage

Alexandra N. Vredenburgh, Ilene B. Zackowitz, Alison G. Vredenburgh

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 1999-7

Strategic Risk Management: Reducing Malpractice Claims Through More Effective Patient-Doctor Communication

Bernard B. Virshup, Andrew A. Oppenberg, Marlene M. Coleman

American Journal of Medical Quality

Retricted access

Case report

First published 1997-7

Chronic whiplash associated disorder treated with home cervical traction

Variek L. Olson

Journal of Back and Musculoskeletal Rehabilitation

Retricted access

Research article

First published 2022-8

Exploring the Effects of Mental Health Needs on Intermittency Among Justice-Involved Youth

Nan Li, Sascha Hein, Diana Quintana [...]

Criminal Justice and Behavior

Open access

Research article

First published 2022-1

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Cammy Crolic, Felipe Thomaz, Rhonda Hadi [...]

Journal of Marketing

Retricted access

Research article

First published 2015-3

Controlling Offensive Behavior Using Narrative Exposure Therapy

Anselm Crombach, Thomas Elbert

Clinical Psychological Science

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Research article

First published 2018-3

The Expendables: A Qualitative Study of Police Officers’ Responses to Organizational Injustice

Paul D. Reynolds, Brett A. Fitzgerald, Jeremiah Hicks

Police Quarterly

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