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Retricted access

Research article

First published 2016-10

Measuring the Benefit of Offering Auxiliary Services: Do Bag‐Checkers Differ in Their Sensitivities to Airline Itinerary Attributes?

Mariana L. Nicolae, Mark E. Ferguson, Laurie A. Garrow

Production and Operations Management

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Research article

First published 2021-06

Impact of Penalty Cost on Customers' Booking Decisions

Jianghua Zhang, Daniel Zhuoyu Long, Rowan Wang [...]

Production and Operations Management

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Research article

First published 2000

Off-Airport Passenger Check-in Facilities at Satellite Terminals: A Review

Douglas M. Mansel, Peter B. Mandle

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2002

User-Perceived Level-of-Service Evaluation Model for Airport Baggage-Handling Systems

Joanne Pagani, A. O. Abd El Halim, Yasser Hassan [...]

Transportation Research Record: Journal of the Transportation Research Board

Open access

Research article

First published 2025-02

Improving baggage handling time at an international airport using Six Sigma methodology: A case study in the Middle East region

Lina Al-Qatawneh, Mazen Arafeh, Mahmoud Barghash [...]

International Journal of Engineering Business Management

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Research article

First published 2003-01

Benchmarking Airline Service Performance

Brent Bowen, Dean E. Headley, Chien-Tsung Lu

Public Works Management & Policy

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Research article

First published 2008-1

Evaluating Airline Service Quality by Data Envelopment Analysis

Kevin M. Higgins, Siriphong Lawphongpanich, John F. Mahoney [...]

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2019-4

The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

Reza Etemad-Sajadi, Laura Bohrer

Tourism and Hospitality Research

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Research article

First published 2000

Use of Public Transportation by Airport Passengers

Peter B. Mandle, Douglas M. Mansel, Matthew A. Coogan

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2003

Measures of Effectiveness for Passenger-Baggage Security Screening

Kelly Leone, Rongfang (Rachel) Liu

Transportation Research Record: Journal of the Transportation Research Board

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