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1-7 of 7 results for Virtual customer service agents

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Open access

Research article

First published 2023-11

Understanding the Navigation Experience: Do Virtual Customer Service Agents Make a Difference?

Ana Maria Soares, José Carlos Pinho, António Alves

Journal of Creative Communications

Retricted access

Research article

First published 2011-3

Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment

Clemens F. Köhler, Andrew J. Rohm, Ko de Ruyter [...]

Journal of Marketing

Open access

Research article

First published 2024

Medical software as a virtual service: A multifaceted approach to telemedicine through software-as-a-service and user-centric features

Yanlin Mi, Barry A O’Reilly, Sabin Tabirca

DIGITAL HEALTH

Open access

Research article

First published 2025-11

Design Principles for Virtual Reality Applications Used in Collaborative Service Encounters

Essi Pöyry, Jani Holopainen, Petri Parvinen [...]

Journal of Service Research

Retricted access

Research article

First published 2009-05

Price Bundling and Travel Product Pricing Practices Used by Online Channels of Distribution

Jinhoo Kim, David C. Bojanic, Rodney B. Warnick

Journal of Travel Research

Retricted access

Research article

First published 1995-10

Tourism in the South West: Present Possibilities and Future Projections

Jay Kandampully

Journal of Interdisciplinary Economics

Retricted access

Research article

First published 2025-12

Leveraging the Social Fabric to Improve Rural E-Commerce Access

Zihao Zhang, Aravinda Garimella, Ming Fan

Production and Operations Management