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Research article

First published 2010-11

The Influence of Failure Severity and Employee Effort on Service Recovery in a Service Guarantee Context

Lisa McQuilken

Australasian Marketing Journal

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Research article

First published 2022-5

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Suiwen (Sharon) Zou, Steven J. Migacz

Cornell Hospitality Quarterly

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Research article

First published 2013-4

Individualising Management of Severe Respiratory Failure and the Specialist Commissioned Severe Respiratory Failure Service for England

Nicholas Barrett, Luigi Camporota, Chris Langrish [...]

Journal of the Intensive Care Society

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Research article

First published 2011-8

The Impact of Failure Severity,Prior Failure,and Company Control on Service Recovery Outcomes

Teresa K. Betts, Matthew S. Wood, Suresh K. Tadisina

Journal of Leadership & Organizational Studies

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Research article

First published 2004-12

The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies

Christopher W. Craighead, Kirk R. Karwan, Janis L. Miller

Production and Operations Management

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Research article

First published 2014-11

Service Failure Severity,Customer Satisfaction,and Market Share

Timothy L. Keiningham, Forrest V. Morgeson, Lerzan Aksoy [...]

Journal of Service Research

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Research article

First published 2011-11

The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industry

Scott R. Swanson, Maxwell K. Hsu

Journal of Hospitality & Tourism Research

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Research article

First published 2020-5

Mobile extracorporeal membrane oxygenation service for severe acute respiratory failure – A review of five years of experience

Ada M Krzak, Jo-Anne Fowles, Alain Vuylsteke

Journal of the Intensive Care Society

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Research article

First published 2011-6

Confirmatory Factor Analysis of Determinants of Service Recovery

Nidhi Sabharwal, Harmeen Soch

Global Business Review

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Research article

First published 2022-11

Scaling up a National Extracorporeal Membrane Oxygenation Referral Service for adult patients in acute severe respiratory failure at the time of a pandemic

Rachel Jooste, Kathryn M Rowan, Nicola Symes [...]

Journal of the Intensive Care Society

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