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Retricted access

Research article

First published 2007-08

Service Recovery Paradox: A Meta-Analysis

Celso Augusto de Matos, Jorge Luiz Henrique, Carlos Alberto Vargas Rossi

Journal of Service Research

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Research article

First published 2014-6

Service Recovery Paradox: The Success Parameters

Anupam Krishna, G.S. Dangayach, Sonal Sharma

Global Business Review

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Research article

First published 2003-11

Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

Haemoon Oh

Journal of Hospitality & Tourism Research

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Research article

First published 2001-08

From Disgust to Delight

Tor Wallin Andreassen

Journal of Service Research

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Research article

First published 2018-11

The Long-Term Impact of Service Failure and Recovery

Tim Norvell, Piyush Kumar, Mayukh Dass

Cornell Hospitality Quarterly

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Research article

First published 2006-12

An Experimental Investigation of Justice-Based Service Recovery on Customer Satisfaction,Loyalty,and Word-of-Mouth Intentions

Terri Shapiro, Jennifer M. Nieman-Gonder, Nicole A. Andreoli [...]

Psychological Reports

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Research article

First published 2002-10

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

James G. Maxham, Richard G. Netemeyer

Journal of Marketing

Open access

Research article

First published 2025

The Autonomy Paradox and Performing Dependence—Responsibility and Resistance at an Opioid Substitution Treatment Service

Oliver Birch, Peter Adams, Bruce Cohen [...]

Contemporary Drug Problems

Retricted access

Research article

First published 2025

Antipsychotic Deprescribing Analyzed as a Wicked Problem

Marte Ustrup, David Roe, Helene Speyer

Journal of Humanistic Psychology

Open access

Research article

First published 2024

Perceptions of Communication and Mobility Recovery Among Stroke Survivors With and Without Aphasia

Rhiannon M. Smith, Megan E. Schliep, Prudence Plummer

Advances in Rehabilitation Science and Practice

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