Search results: Sage Journals

Restricted accessResearch articleFirst published May, 2009

Unifying Service Marketing and Operations With Service Experience Management

Robert J. Kwortnik, Gary M. Thompson

Journal of Service Research

Restricted accessResearch articleFirst published September, 1999

Winter Nie, Deborah L. Kellogg

Production and Operations Management

Restricted accessReview articleFirst published May, 2012

Scott E. Sampson

Journal of Service Research

Restricted accessResearch articleFirst published November, 2010

Emmanuel D. (Manos) Hatzakis, Suresh K. Nair, Michael Pinedo

Production and Operations Management

Restricted accessResearch articleFirst published May, 2002

Markus Orava

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

Open accessResearch articleFirst published August, 2022

Robert Suurmond, Larry J. Menor, Finn Wynstra

Production and Operations Management

Restricted accessResearch articleFirst published November, 2007

Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland

Production and Operations Management

Restricted accessResearch articleFirst published June, 2003

ALEDA V. ROTH, LARRY J. MENOR

Production and Operations Management

Restricted accessResearch articleFirst published May, 2008

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

Restricted accessResearch articleFirst published December, 2019

Shilpa Sharma, Simta Sharma, Nandini Patel

Journal of Operations and Strategic Planning