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Articles (1238)

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1-10 of 1238 results for Service Climate

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Select article: Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

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Research article

First published 2010-6

Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

Esther Gracia, Eva Cifre, Rosa Grau

Group & Organization Management

Select article: The Contingency Effect of Service Employee Personalities on Service Climate

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Research article

First published 2011-11

The Contingency Effect of Service Employee Personalities on Service Climate

Seigyoung Auh, Bulent Menguc, Michelle Fisher [...]

Journal of Service Research

Select article: A Service Climate Synthesis and Future Research Agenda

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Research article

First published 2014-2

A Service Climate Synthesis and Future Research Agenda

David E. Bowen, Benjamin Schneider

Journal of Service Research

Select article: Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

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Research article

First published 2022-11

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

Dana R. Vashdi, Tal Katz–Navon, Marianna Delegach

Cornell Hospitality Quarterly

Select article: Implementing climate change mitigation in health services: the importance of context

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Research article

First published 2016-10

Implementing climate change mitigation in health services: the importance of context

Sharon Desmond

Journal of Health Services Research & Policy

Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Preparing Health Services for Climate Change in Australia

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Research article

First published 2011-3

Preparing Health Services for Climate Change in Australia

Grant Blashki, Greg Armstrong, Helen Louise Berry [...]

Asia Pacific Journal of Public Health

Select article: Latent profiles of ethical climate and nurses’ service behavior

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Research article

First published 2023-6

Latent profiles of ethical climate and nurses’ service behavior

Na Zhang, Dingxin Xu, Xing Bu [...]

Nursing Ethics

Select article: Representing climate change on public service television: A case study

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Research article

First published 2017-5

Representing climate change on public service television: A case study

Mary Debrett

Public Understanding of Science

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

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