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1-4 of 4 results for Self-service Delight

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Select article: Self-service Delight Unveiled: A Multidimensional Validation Study

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Research article

First published 2026

Self-service Delight Unveiled: A Multidimensional Validation Study

Rashmi Singh, Subhajit Bhattacharya

Vision: The Journal of Business Perspective

Select article: Promoting customer loyalty in the mobile service industry in South Africa: The roles of satisfaction and delight

Open access

Research article

First published 2025

Promoting customer loyalty in the mobile service industry in South Africa: The roles of satisfaction and delight

Rebecca P Masoma, Daniel K. Maduku

Journal of General Management

Select article: Implementing a Delight Strategy in a Restaurant Setting

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Research article

First published 2016-8

Implementing a Delight Strategy in a Restaurant Setting

Donald C. Barnes, Tracy Meyer, Brian R. Kinard

Cornell Hospitality Quarterly

Select article: A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity

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Research article

First published 2020-7

A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity

Journal of Travel Research

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