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Retricted access

Research article

First published 2009-05

Unifying Service Marketing and Operations With Service Experience Management

Robert J. Kwortnik, Gary M. Thompson

Journal of Service Research

Retricted access

Research article

First published 1999-09

HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?

Winter Nie, Deborah L. Kellogg

Production and Operations Management

Retricted access

Review article

First published 2012-5

Visualizing Service Operations

Scott E. Sampson

Journal of Service Research

Retricted access

Research article

First published 2010-11

Operations in Financial Services—An Overview

Emmanuel D. (Manos) Hatzakis, Suresh K. Nair, Michael Pinedo

Production and Operations Management

Open access

Research article

First published 2022-08

Examining service triad operations: Formation,functioning,and feedback exchanges

Robert Suurmond, Larry J. Menor, Finn Wynstra

Production and Operations Management

Retricted access

Research article

First published 2002-5

Globalising Medical Services: Operational Modes in the Internationalisation of Medical Service Firms

Markus Orava

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

Retricted access

Research article

First published 2007-11

A Note on the Growth of Research in Service Operations Management

Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland

Production and Operations Management

Retricted access

Research article

First published 2003-06

INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA

ALEDA V. ROTH, LARRY J. MENOR

Production and Operations Management

Retricted access

Research article

First published 2008-05

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

Retricted access

Research article

First published 2019-12

Decoding the Relationship of Service Operations Enablers in Healthcare Industry

Shilpa Sharma, Simta Sharma, Nandini Patel

Journal of Operations and Strategic Planning

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