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Research article

First published 2023-6

Online Retail Service Quality: Scale Development and Validation

Biranchi Narayan Swar, Rajesh Panda

Vision: The Journal of Business Perspective

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Research article

First published 1995-12

A Measure of Service Quality for Retail Stores: Scale Development and Validation

Pratibha A. Dabholkar, Dayle I. Thorpe, Joseph O. Rentz

Journal of the Academy of Marketing Science

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Research article

First published 2006-4

Measuring Retail Service Quality: An Empirical Assessment of the Instrument

Darshan Parikh

Vikalpa: The Journal for Decision Makers

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Research article

First published 2014-7

Measuring Retail Service Quality: Validation of the Instrument in the Indian Context

Bulbul Singh

Metamorphosis: A Journal of Management Research

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Research article

First published 2007-1

Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India

Subhashini Kaul

Vikalpa: The Journal for Decision Makers

Open access

Research article

First published 2023-6

E-SERV-EX: A Multi-item Scale for Measuring Customer Expectations from the Online Retail Services

Vikas Kumar Tyagi, Sarvesh Kumar, Manish Gulyani [...]

NMIMS Management Review

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Research article

First published 2017-6

Examining Applicability of RSQS with Added Dimensions for Organized Apparel Retailers in India

Arif Hasan

Paradigm: A Management Research Journal

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Research article

First published 2012-2

An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations,Trust,Loyalty and Word of Mouth

Aron O'Cass, Jamie Carlson

Australasian Marketing Journal

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Research article

First published 2009

On the Retail Service Quality Expectations of Chinese Shoppers

Juan (Gloria) Meng, John H. Summey, Neil C. Herndon [...]

International Journal of Market Research

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Research article

First published 2011-6

A Comparative Study of Customer Satisfaction between Two Indian Retail Brands

Rajib Roy, Amit Kumar Bhattacharya, Partha Pratim Sengupta

Global Business Review

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