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1-3 of 3 results for Recovery disconfirmation

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Select article: Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility

Retricted access

Research article

First published 2021-5

Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility

Hung M. Dao, Aristeidis Theotokis

Journal of Interactive Marketing

Select article: Service Recovery via Social Media

Retricted access

Research article

First published 2016-5

Service Recovery via Social Media

Tobias Schaefers, Julia Schamari

Journal of Service Research

Select article: The Effect of Delivery Time on Repurchase Behavior in Quick Commerce

Open access

Research article

First published 2025-5

The Effect of Delivery Time on Repurchase Behavior in Quick Commerce

Alice Harter, Lucas Stich, Martin Spann

Journal of Service Research

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